Boycott Verizon (Verizon FIOS - A Very Bad Choice)

This link just reiterates my frustration. Verizon either has poor training or the reps just dont care what they quote. A company like Verizon should be held accountable for their actions and this deceptive practice has to stop!

http://www.goodexperience.com/2008/01/brilliant-video-of-verizons-ba.php

As I search the internet, I came across this website for Time Warner. I am not advocating Time Warner, but this was a really good chuckle.

Verizon FIOS doesn't have it and they certainly don't get what it takes to be in the customer service business.

http://www.timewarnercable.com/Barstow/campaigns/competitive/fios.html

Tonight, I asked for help from 8 on your side in Tampa, FL. I know they can't guarantee they will investigate, but I really hope they do. The public has the right to know about Verizon's unacceptable billing practices.

Today we get a bill for $133.34
At this point, I have realized that Verizon accepted the check and posted it to her old telephone account which was -0- balance when they received the check. So instead of posting it the correct account, they issued a refund on her old account number, but she has never received a refund check. In addition, they have reported her to the credit bureau for non payment on the newest account number.

This is the latest bill:


I am wits end with Verizon. I have tried to be patient, but I really feel that the State Attorney's Office should get involved because, in my opinion, Verizon should be fined for unacceptable billing practices. I wonder how many people out there get so frustrated and give up and pay the bill and never report it.













This company does not seem to have to answer to any regulation department. I did file a complaint with the City of Tampa, which oversees Verizon for these services, but the City of Tampa closed my case and simply referred it to Verizon.

It appears that The City of Tampa does not take complaints seriously.

Well, we thought this was great. We got a bill that shows my grandmothers payment was posted.



















But not so fast. Notice on page 3 it states Refund Check to follow June 22. I thought to myself what in hell has Verizon done now. It appears they posted her check to her old Verizon (phone line only) account which I guess was merged into the new FIOS account.

At this point I feel it is necessary to contact the news media - 8 on your side. I hope they run this story. People need to know that Verizon has aweful customer service and the customer has to put alot of hours into correcting a mistake Verizon made in the first place.

Today, this bill arrived. You will notice that I have written all over this bill from numerous calls to Verizon customer service.











Verizon credited what they said they would, but my grandmother's check was not posted, so we have to fax a copy of the cancelled check to the Proof of Payment center.

















This is their legal dept phone number and fax number. No help whatsoever.
















Here is a copy of the cancelled check. We thought all was well and that we would never hear from Verizon again. WRONG!

Here is the letter I wrote to Verizon Executive Offices and the Board of Directors. They have yet to respond. I don't think they ever will.